Help Center
How can we help?
Setup, undetectability, Playbooks, Quick Actions, notes, and billing. Everything you need to get the most out of Observer.
/
- 7 articlesGetting StartedInstall, permissions, and your first meeting.Install Observer on MacInstall Observer on WindowsMac permissions
- 7 articlesUsing ObserverPlaybooks, Quick Actions, shortcuts, and notes.PlaybooksQuick ActionsKeyboard shortcuts
- 2 articlesUndetectabilityStaying out of screen shares and recordings.Can others see Observer?Undetectability Mode
- 1 articlePrivacy & SecurityWhat Observer stores and how it is protected.What Observer stores
- 5 articlesAccount & BillingPlans, upgrades, refunds, and invoices.Plans and pricingUpgrade to MaxManage or cancel
Getting Started
Install, permissions, and your first meeting.
- Install Observer on MacDownload, install, and sign in. Takes a couple of minutes.
- Install Observer on WindowsDownload, install, and sign in. Takes a couple of minutes.
- Mac permissionsMicrophone and Screen Recording are required on Mac.
- Your first meetingInstall, start a meeting, get an answer, then end the session.
- How meetings workYou start and end the session. Observer does not join the call.
- Supported meeting appsWorks with browser and desktop calls. No bot, no plugin.
- Zoom screen sharing setupOne Zoom setting so Observer can read your screen on Mac.
Using Observer
Playbooks, Quick Actions, shortcuts, and notes.
- PlaybooksA prompt, a PDF, Quick Actions, and a notes template, ready before the call.
- Quick ActionsOne click or one key. Each action already knows what to read.
- Keyboard shortcutsRun actions, compact the window, and snap it without leaving the call.
- The Meeting WindowDrag it, snap it, or shrink it to a chip. Light or dark from the session menu.
- LanguagesHear one language. Write replies and notes in another.
- Notes, transcript, and conversationEverything from a session is saved on one meeting record.
- Send notes to NotionOptional. Notes still live in Observer if you never connect Notion.
Undetectability
Staying out of screen shares and recordings.
Privacy & Security
What Observer stores and how it is protected.
Account & Billing
Plans, upgrades, refunds, and invoices.
- Plans and pricingPro and Max include every feature. Pro has 20 meeting hours a month; Max has 40 and priority support.
- Upgrade to MaxSwitch from Pro to Max anytime from Billing. You get 40 meeting hours right away.
- Manage or cancelInvoices, payment details, and cancellation live in Billing.
- RefundsTwo days on a first subscription, or if Observer cannot run.
- If a plan changesChanges apply to future cycles. Your current period stays as billed.
Still stuck?
We're happy to help with setup, billing, or anything else about Observer.